If you check the Event Viewer, does that give an error code or 'Faulting Module' file name that might help identify the cause of the crash? With the GOG version, in the (optional) Galaxy client, select the game in the left column, then click on the More button, and in the Manage menu select 'Verify / Repair'. Try verifying local files: in the Steam library, right click on Divinity Original Sin (or the Enhanced Edition entry) and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Cache.' button. If applicable, try right clicking EoCApp.exe and selecting Properties, then switch to the Compatibility tab and check 'Disable display scaling on high DPI settings', and maybe try Win 7 compatibility mode, or something.Īre you shutting down all non-essential programs (especially anti-virus) before trying to start the game?įirewalls have caused conflicts (generally on loading screens) and overlays from graphics tweaking/monitoring programs or chat programs have also caused issues. Try starting the game directly from the '.\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe' program file by right clicking and running as administrator (the GOG version should already be set to run as administrator by default). Try lowering you desktop resolution that should get the game to try starting in a lower resolution, which may allow it to load, and create the configuration files. Is there any more information I can send them? Any idea how many days before I'll finally get a response?
I'd really like to play the game but it doesn't appear to want me to. I assume that is because it never actually gets started. I can't find the graphics setting file people mention playing with. So, I've sent Larian support my crash files, the information about the tool claiming there is something wrong with the VC++ redistributable files and the information from the event viewer about the crash.
I can't create the Report.zip because like everyone else, that causes the tool to crash too. So I uninstalled it, reinstalled it and updated Win 8.1 again. I did this and it says that the MS VC++ redistributable failed. So I read through a bunch of similar crash posts and found there was a tool I should run. Next I sent my first email to Larian Support and got the first canned response which ended up getting me to this forum. I read the Steam help and ran through everything they suggested (verified local files, manually ran redistributables, etc.) Everything checked out. I'm curious what they mean by 'a reasonable time period'.Īnyhow, the details.
Hi, I sent all of my information to the support email about 24 hours ago but still haven't heard anything back.
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